We are committed to protecting privacy.

When handling personal information, we must act in accordance with the Privacy Act 1988 (Cth); in particular, the Australian Privacy Principles (APPs). The APPS regulate how Port Waratah collects, holds, uses and discloses personal information. The APPs are applied in conjunction with our Privacy Policy.

Customer privacy is an element of the Long-Term Ship or Pay Contract that is held between Port Waratah and each of our customers. Our Services Portal is designed to ensure that our customers can only see the information available to them under this agreement. We have formal internal processes and procedures in place to prevent disclosure of sensitive information. Our Service Assurance department maintains an internal customer enquiry log where we record any enquiries raised by our customers.