Our core values – integrity, progression, excellence and caring – guide our day-to-day activities along with our strategic business drivers. This provides us with the platform to create positive social and environmental impacts, while meeting our legal obligations and understanding our stakeholders’ expectations.

Our Governance Framework

As an unlisted public company, Port Waratah is overseen by a Board of Directors representing a range of shareholders. The Board determines and monitors our strategic direction to ensure we meet our legal and social responsibilities. Our governance framework involves all levels of our organisation, and everyone has a role in reviewing, identifying and managing opportunities and risks.

Our policies and management systems lay the foundations for our culture of shared responsibility and accountability. Specific policy documents are available below:


Government and Business Relations

We work constructively with local, State and Federal Governments to drive positive outcomes for our industry and the Newcastle Region.

Port Waratah is regulated through a range of development consent and licensing conditions with the NSW Department of Planning, Industry and Environment, as well as the NSW Environment Protection Authority. We also work closely with a number of government agencies including the Australian Competition and Consumer Commission (ACCC) and NSW Port Authority. To ensure compliance with our maritime security legislation, we work in partnership with authorities such as the Australian Federal Police, Australian Customs and the Australian Quarantine and Inspection Service.

We actively engage with local agencies and industry groups, including City of Newcastle, to make our views known on specific issues that impact our organisation or stakeholders. Although we may host elected members of parliament on our sites for discussion of specific issues material to our operations, we do not support any political viewpoint or party and do not make political donations of any kind. We respect the right of private citizens and organisations to express their individual views and opinions on any issue, as long it is done in a way which is respectful and legal.

Port Waratah participates in local business and economic networks, including the Hunter Business Chamber, HunterNet and University of Newcastle forums such as the Hunter Research Foundation Centre. We build relationships with these organisations as they support local businesses and economic development in our region.

Commercial Practice

Port Waratah is party to the Capacity Framework Arrangements at the Port of Newcastle.

The Capacity Framework Arrangements were granted by the Australian Competition and Consumer Commission (ACCC) in 2009. This long-term solution to ongoing capacity constraints in the Hunter Valley Coal Chain was made with Newcastle Coal Infrastructure Group (NCIG) and the Newcastle Port Corporation to give effect to port capacity arrangements and permission to apply industry levies where appropriate. The framework also impedes anti-competitive behaviour. To date, Port Waratah has not been subject to any legal proceedings in this regard.

We encourage a culture of shared responsibility and accountability and do not allow Port Waratah’s agents or employees to receive gifts that may be perceived as influencing their duty to act in the best interests of Port Waratah. Port Waratah does not tolerate corruption in any form. While we will always seek to enter into commercially favourable agreements, we do this on the condition that they are not at the expense of our organisational values or business drivers.


We are committed to protecting privacy.

When handling personal information, we must act in accordance with the Privacy Act 1988 (Cth); in particular, the Australian Privacy Principles (APPs). The APPS regulate how Port Waratah collects, holds, uses and discloses personal information. The APPs are applied in conjunction with our Privacy Policy.

Customer privacy is an element of the Long-Term Ship or Pay Contract that is held between Port Waratah and each of our customers. Our Services Portal is designed to ensure that our customers can only see the information available to them under this agreement. We have formal internal processes and procedures in place to prevent disclosure of sensitive information. Our Service Assurance department maintains an internal customer enquiry log where we record any enquiries raised by our customers.