Business Principles

Our focus is to meet the changing expectations and demands of our employees, customers and communities, and we work hard and collaboratively to continuously improve our operational, environmental and social performance. At Port Waratah we believe that we are obliged to operate responsibly and sustainably and we encourage a culture of shared responsibility and accountability through all levels of our business.

Our Values


Port Waratah Coal Services has always been two things – a pioneer and a partner.

We’ve pioneered coal export not only through the scale of our operations and technology we use, but by always seeking to find new ways to improve our safety and environmental performance. Continuously improving the quality of our service is part of our pioneering spirit.

As a partner, we are always working hard to deliver for our customers; valuing our employees, contractors and suppliers; and listening to our stakeholders, including the government and the community.

Our core values relate to our desire to be a service that can be relied upon and trusted. They include being progressive, dedicated to excellence, being reliable and acting with integrity. They also explain how we want to relate with our stakeholders; being supportive, valuing safety, working efficiently and acting in a balanced, committed and responsible way.

Safety is an overriding priority for us. It is our expectation that everyone who goes to work at Port Waratah should return home in the same condition that they came and that a job should not be done if it cannot be done safely. We believe that everyone we work with is entitled to be respected and we actively build a fair, supportive and engaged workplace culture.

Our Business Strategy

Our five drivers for success: Health and Safety, Licence to Operate, Effective Organisation, Operational Delivery and Coal Chain – support how we deliver our vision and purpose.

Our business strategy involves all levels of our organisation, each with a role in reviewing, identifying and managing risks and opportunities. The drivers are well established in our workforce with each employee position description aligned with our business strategy and include commitments to our business drivers. Targets are embedded in all employee annual performance reviews and in our business-performance incentive programme, which has formed the basis for improved employee engagement and performance.

Find out more

Access our latest Sustainability Report