Community Relationships

We are proud to be an active and valued member of the Newcastle region. We strive to build genuine, reliable relationships with our stakeholders to create positive outcomes – for our customers, our community and the environment.

Port Waratah actively seeks to understand the expectations of those in our surrounding communities so that we can meet their various interests and concerns. We understand the community’s expectations may extend beyond regulatory compliance and we work hard to continuously improve our operational, environmental and social performance.

Since 2017, Port Waratah has engaged Australia’s national science agency CSIRO to conduct our Local Voices surveys.  The Local Voices approach consisted of a 2018 Anchor survey, followed by six monthly Pulse surveys over a two-year period.

From 2020 our surveys will be delivered by Voconiq, a new Australian business spin out from CSIRO’s social science research and expertise.  As our Local Voices survey programs transitions to Voconiq, we will still enjoy the same quality expertise and research rigour expected from CSIRO.  Voconiq will continue to provide sophisticated data analysis using licenced CSIRO technology that translates community survey data into a language that Port Waratah and community stakeholders can engage with and respond to.

Local Voices will continue to provide the communities neighbouring Port Waratah with a way to confidentially express their views and experiences. 

Reports from all surveys conducted to date can be found here.

The Local Voices surveys are open to existing and new participants. If you wish to take part in the next survey please click here to register on the Voconiq Local Voices website.

We connect with our stakeholders through a broad range of methods including:

  • quarterly community terminal meetings
  • 24-hour community enquiry telephone line and online enquiry form
  • quarterly community newsletter
  • social media (Facebook, Instagram and Twitter)
  • meetings with Port Waratah representatives for anyone with concerns about our operations

Local Voices

We value your contribution. Provide your feedback through Voconiq’s Local Voices.

Community Enquiries

Concerned about ___? We care about your concern and will respond within 24hrs.